Cost of service and delivery varies depending the order, order size, and distance of delivery.  Feel free to contact us with any questions at 

info@americanclearicecompany.com

Clear Ice Company Fulfillment Policy

1. Order Processing

(For Restaurant and Wholesale Clients:)

    - Orders must be placed at least 48 hours in advance to ensure timely production and delivery.

    - Large or custom orders (e.g., branded ice, specialty cuts) require a minimum lead time of 5 business days.

    - Orders can be placed via our website, email, or phone during business hours.

    - Order modifications or cancellations must be requested at least 24 hours before the scheduled delivery.

(For E-Commerce Customers:)

    -Orders are processed within 24 hours of receipt.

    -Orders placed after 3:00 PM (local time) will be processed the next business day.

    -Customers will receive a confirmation email with order details and tracking information.

2. Shipping & Delivery

For Restaurant and Wholesale Clients:

    -We offer scheduled deliveries Monday – Saturday within our service area.

    -Delivery times will be scheduled in advance, and clients must ensure someone is available to receive the shipment.

    -A delivery fee may apply based on order size and location.

    -If no one is available to receive the delivery, a re-delivery fee will be charged.

For E-Commerce Customers:

    -Orders are shipped via express courier to ensure ice arrives in premium condition.

    -Shipping times range from 1–3 business days, depending on location.

    -We use insulated packaging to maintain ice integrity during transit.

    -Customers are responsible for ensuring availability for receipt upon delivery.

3. Storage & Handling

    -To maintain the quality of clear ice, store it in a commercial freezer at 0°F (-18°C) or below.

    -Do not store ice with strong-smelling foods, as ice can absorb odors.

    -Handle ice with clean, food-grade gloves or tongs to ensure hygiene.

4. Returns & Refunds

    -Due to the perishable nature of clear ice, all sales are final.

    -Refunds or replacements are only offered for:

    -Orders that arrive damaged due to shipping mishandling.

    -Incorrect or missing items from an order.

    -Orders that do not meet our quality standards.

    -Customers must report any issues within 24 hours of delivery and provide photo documentation for review.

    -Approved refunds will be processed within 5–7 business days.

5. Subscription & Recurring Orders (For Restaurants & Bars Only)

    -Clients can set up weekly or monthly recurring orders for consistent supply.

    -Subscription orders receive priority scheduling and discounted rates.

    -Modifications or cancellations to recurring orders must be made at least 72 hours before the next scheduled delivery.

6. Customer Support

    -For any fulfillment inquiries, contact us at:

    -Email: [Support Email]

    -Phone: [Support Phone]

    -Business Hours: [Operating Hours]

By placing an order with us, you agree to the terms outlined in this Fulfillment Policy. We are committed to delivering the highest quality clear ice to enhance your drinks and dining experience.